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Returns Policy

At Fikkerts, we offer a full money back guarantee. If you are not satisfied with any item that you buy from us then you may return it within a period of 14 days from receipt for a full refund of your purchase price.

Prior to returning any items, please e-mail your request for a refund or exchange to clearly stating the reason for your request.

Then, all we ask, is that you return the item in the same condition that we sent it to you and you return it using Royal Mail Recorded Delivery. If you are outside of the UK please use registered mail. As soon as it is received we will send you a refund.

All returned goods must be securely packed and in an unused condition. We suggest you use a service that can provide "proof of delivery". We will not be liable for items lost or damaged in transit back to us.

Damaged Goods
You should inspect the goods when you receive them for any damage. If the package you receive has been damaged in transit you should refuse the package and mark the courier’s sheet to show this. If the goods were damaged prior to delivery then we will replace or refund the price paid. If you find any damages you must inform us by telephone on 01535 692500 within 24hrs (preferably on the same day you receive them). We cannot be held responsible for damages reported after 24hrs of receipt.

Clearance items are exempt from any warranty.

Your statutory rights are not affected.

Remittance Terms: All goods remain the property of Fikkerts ltd.