We constantly aim to create and maintain a close working relationship with all our customers. We have detailed our Terms and Conditions below, but should you still have any questions regarding our service, please do not hesitate to contact us.

PRIVACY

Fikkerts Ltd are committed to protecting your privacy and all storage of information complies with the UK Data Protection Act.

The information that we collect is limited to what we require to process your order accurately and we do not disclose information to Third Parties. If you would like to view your personal date or you would like to delete any information that we hold, please contact sales@fikkerts.co.uk

We will never contact you by e-mail or any other means without your explicit consent.

SECURITY

Ordering online with Fikkerts Ltd is totally safe. All payment information is encrypted to ensure your data is only available to parties authorised to read the data you submit.

For additional peace of mind, please note that should any unauthorised deductions be made on a credit card, the cardholder is not held liable. Please contact your credit card supplier for details.

DELIVERY

Our aim is to dispatch your order within 2 days of receipt (subject to any unforeseeable reasons outside our control).
During times of peak demand despatch may take a little longer. If for any reason we are unable to deliver the particular items we will contact you directly. All orders placed will be confirmed by e-mail within 24 hours.

RETURNS

If, in the unlikely event that you are unhappy with your purchase, we are happy to arrange a full refund or exchange.

For a refund, please e-mail your request for refund to sales@fikkerts.co.uk within 14 days and return the goods clearly stating you would like a refund. On receipt of the returned goods we will reimburse the full value of the goods and the original delivery costs (if any) directly to your credit care / Debit Card. The cost of returning goods to the company for refund is the responsibility of the Purchaser.

For an exchange, please e-mail your request for exchange to sales@fikkerts.co.uk within 14 days and return the goods clearly stating you would like an exchange. On receipt of the goods we will arrange replacement to yourself with no additional costs.

For cancellations, please e-mail your request for cancellation to sales@fikkerts.co.uk If the goods have been dispatched please see refund section for details of returns.

TERMS & CONDITIONS

'Company' means Fikkerts Ltd.

'Purchaser' means the person whose order is accepted by the Company.

'Recipient' means the person who receives goods.

If the Purchaser is eligible to reclaim sales tax, the Company can supply a VAT receipt on request.

PRICES quoted are inclusive of V.A.T.

Our Minimum Order Value is £5 (excluding delivery)

Carriage paid terms are £30

 

Carriage paid terms are for mainland UK only. For details of carriage outside this area please contact us.